The COVID-19 pandemic caused a massive disruption in every sector and the online food industry is no different. There is no doubt that the online food industry has been hit hard by the pandemic and the market leaders of the online food industry like Grubhub, Uber Eats, Deliveroo, DoorDash experienced a steeper slowdown in their sales after COVID-19. However, the market players are making significant changes in their operations to sustain in these difficult times.

If you are also in this industry or planning to step in this industry, here are some key features for food delivery platforms useful amid and post-pandemic:

Contactless Deliveries: Due to the COVID fear, customers limited physical contact with the outside world. Having a platform where customers can mention to opt for contactless deliveries while placing the order would come to the rescue at these times.

Cashless Payments: Customers these days are hesitating about making and accepting cash payments. Eliminating this mode of transaction and integrating online payment methods in food ordering platforms will help the customers as well as the delivery staff to maintain safety against any infection.

Customer Outreach: One of the reasons for the slowdown of sales during the pandemic is because customers are not sure whether the restaurants are taking the required safety measures during these times. In that case, restaurants can keep the customers informed via notifications about the initiatives being taken to maintain hygiene.

There are many other key features that can be integrated into online food delivery platforms to help businesses sustain during COVID-19. Read this post to know more about them. Despite the lockdown and fear among people, COVID-19 opened many opportunities for online food ordering businesses. Along with the challenges, this industry emerged as a winner by integrating several new features in the food ordering apps.

To know more about the Online Food Delivery Challenges and Their Potential Solutions Continue Reading: https://www.fatbit.com/fab/online-food-delivery-business-challenges-solutions-amid-covid-19/