The sudden increase in demand for online grocery has put the grocery retail under pressure to maintain the balance between demand and supply. The panic buying created a situation where it was difficult for the grocery store owners to fulfill the online orders that they received.
This scenario will most likely continue until the end of the coronavirus but, what will happen after it.
- Will the customers return to brick-and-mortar grocery stores to purchase groceries?
- Will the boom in the curbside and click-and-collect business models sustain?
- Will the current buying habits become the new normal?
Post Covid-19 Grocery Industry will Probably Look Like:
- A large number of people will prefer the online purchase of groceries to stay away from crowded places like supermarkets and grocery stores.
- As per the demography category of grocery customers, the old age people will only prefer online grocery buying.
- On the other hand, the brick-and-mortar grocery industry has to embrace modernization efforts in terms of payment options, home-delivery options, and in-store customer management to win the customers’ trust.
- Eliminating grocery checkout lines with the help of computer vision will both be a customer and employee-centric approach. Companies like Grabango, Zippin, and Trigo have already opted for it.
- Must monitor inventory; keeping track of the movement of the item off the shelf, and tracking it down till it moves out of the store with the help of RFID will streamline the supply chain.
- Only those offline grocery stores that have excellent safety measures will be able to achieve a good footfall of customers in-stores.
Apart from above, the following are some operations strategies adopted by Chinese grocery companies that will be relevant in the post-COVID-19 world too:
- Offline Grocery retailers are investing more in digital areas to reach out to their customers.
- The big online grocery retailers are partnering with the local and small retailers and enlisting them on its website to expand the targetted market and reach a wider customer base.
- Grocery retailers are investing more in the robust delivery system.
- Many offline stores are shifting online and allowing customers to order from grocery apps.
Suggested Read: Coronavirus – Lockdown Lessons From China For US Grocery Retailers
Building an Online Grocery Store or Shifting your Brick and Mortar Grocery Store to Online
Starting an online grocery delivery business or to shift your offline grocery store online is a wise decision. Also, the best option for stepping into the online grocery business is by opting for ready-made grocery solutions like Growcer and Growcer Lite. Such platforms help you to launch your grocery website and develop your grocery ordering/delivery app at a reasonable price.
Future of Online Grocery Delivery Business| Grocery Business Insights:
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